Communicating with Love & Compassion #
Networks of Care need to be intentional in how they communicate with survivors of human trafficking and lead with love and compassion. They should take a survivor-centered approach that prioritizes their needs and well-being while respecting their agency and choices. Communication should be empathetic and without judgment to avoid creating more harm for survivors. Networks of Care should regularly check-in with survivors on what they need to feel supported and address any challenges that they face together. Supporters of survivors should also approach their journeys with self-compassion and care for themselves. This section provides tips on how to create a safer and more supportive environment
Communication Considerations #
Engage in attentive listening and validate survivors’ experiences: Listen without judgment or rushing to offer solutions. Allow survivors to express their feelings and share at their own pace. Validate their experiences, acknowledge their feelings, and provide reassurance. Engage in reflective listening to show that you are fully engaged in the conversation by reflecting back what the survivor says, using phrases such as, “It sounds like you’re feeling…” or “I hear that you’re saying…”. This can show people that you are listening and can help you avoid misunderstandings by ensuring that what is being communicated is clearly understood.
Use non-judgmental language: avoid language that could be interpreted as blaming or shaming the survivor for their situation. For example, asking the survivor why they didn’t leave sooner, making judgements or giving opinions on what the survivor is saying or doing, and asking them why they didn’t involve the police.
Consistent reassurance and encouragement: Remind survivors they are not alone and that many people, including yourself, care about them. Reassure survivors that their feelings, whichever they may be, are valid, normal, and it is ok to feel how they feel. Let them know that you are there to support them.
Transparent and honest communication: practice open and transparent communication, especially in uncomfortable or difficult situations. Clarify information and address concerns sincerely. For example, “I don’t have all the answers, but I’ll do my best to help find the resource you need.” “I do not have the capacity to help you with this right now.”
Empower survivors: Support and empower survivors. Emphasize their resilience, strengths, and ability to take control and make the right decisions about their lives. Celebrate their strengths and growth together! Talk about all the amazing things they bring to this world and to the community.
Lead with love and compassion: Offer genuine support to survivors and create a compassionate and loving space. Acknowledge their journey, listen to their needs, and let them know that they are not alone. For example: “I see how far you’ve come.” “I’m here to listen.” “I’m here to help.”